Terms and Conditions

Official Website: https://flourisheg.com/
Last Updated: November 1, 2026

Welcome to Flourish. Please read these Terms & Conditions carefully before using our website or purchasing any of our skincare, haircare, or personal care products.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable Egyptian laws and mandatory consumer protection rights.

These Terms should be read alongside our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

1. Products & Product Information

At Flourish, we strive to provide accurate and up-to-date information about our products, including descriptions, ingredients, prices, images, and usage instructions.

Please note:

Product images may differ slightly from actual packaging due to photography, lighting, screen settings, or packaging updates.
Product availability, packaging, and promotional offers may change.
Customers should carefully review ingredients, instructions, warnings, and expiry dates before use.

Nothing in these Terms limits our legal responsibilities regarding defective products, product safety, or materially misleading information.

2. Skincare & Haircare Safety

Our products are intended for cosmetic and personal care purposes and are not substitutes for professional medical advice, diagnosis, or treatment.

Individual results may vary depending on skin type, hair type, sensitivity, and usage.

For safe use, we recommend that customers:

Read all product instructions and ingredient lists before use.
Follow the recommended application methods and frequency.
Perform a patch test where appropriate.
Avoid combining active ingredients in ways that may cause irritation.
Discontinue use if significant irritation or an unexpected reaction occurs.
Seek medical advice when necessary.

Customers with known allergies, sensitive skin, existing medical conditions, or concerns related to pregnancy, breastfeeding, or medication interactions should consult a qualified healthcare professional where appropriate.

A patch test does not guarantee that an allergic reaction or irritation will not occur.

All products must be stored and used according to their instructions.

3. Orders & Order Confirmation

By placing an order through our website, you agree to provide accurate and complete contact, delivery, and payment information.

Once your order is submitted, you may receive an order confirmation by email, SMS, or another available communication channel.

An order confirmation acknowledges receipt of your order but does not necessarily indicate that it has been dispatched.

Flourish reserves the right, where permitted by applicable law, to review or cancel orders for legitimate reasons, including:

Product unavailability.
Suspected fraudulent transactions.
Genuine technical or pricing errors.
Incomplete or incorrect order information.

If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law.

4. Pricing & Payment

All prices are displayed in the currency indicated on our website, generally Egyptian Pounds (EGP), unless otherwise stated.

Applicable taxes, delivery charges, and mandatory fees will be disclosed before checkout is completed.

Available payment methods may include:

Cash on Delivery (COD).
Online payment through supported payment providers.
Other payment options displayed at checkout.

Electronic payments may be subject to the terms and security procedures of the relevant payment provider.

Customers are entitled to appropriate purchase documentation in accordance with applicable law.

5. Promotions, Discounts & Bundles

Flourish may offer promotional discounts, coupon codes, product bundles, or gifts with purchase.

Such offers are subject to their stated terms, eligibility requirements, and validity periods.

Promotional conditions may include:

Minimum purchase requirements.
Specific eligible products or collections.
Excluded products.
Restrictions on combining discounts.
Limited promotional periods.

Applicable restrictions will be disclosed before purchase.

Flourish may modify or discontinue future promotional offers where permitted by law. Promotional conditions do not override mandatory consumer rights.

6. Shipping & Delivery

Flourish delivers to the locations available through our official website or confirmed by our customer service team.

Customers are responsible for providing:

A complete and accurate delivery address.
A valid and reachable phone number.
Any additional information required for successful delivery.

Estimated delivery times may vary depending on location, courier operations, public holidays, weather conditions, and other transportation circumstances.

Delivery estimates are not guaranteed unless expressly confirmed otherwise.

Any additional delivery or re-delivery charges will be disclosed and applied in accordance with applicable law.

For more information, please refer to our Shipping Policy or contact our customer service team.

7. Returns, Exchanges & Refunds

We aim to provide a clear and fair process for handling returns, exchanges, damaged products, and refund requests.

Our website order support procedures apply to purchases made directly through:

https://flourisheg.com/

7.1 Damaged or Defective Products

If your order arrives damaged, please contact our customer service team as soon as possible, preferably within 7 days of delivery.

To help us review your request, please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, where available.

Our team will review the request and provide an appropriate resolution in accordance with applicable law.

The 7-day reporting period is intended to facilitate prompt assistance. It does not limit any longer statutory period or legal remedy available to customers.

7.2 Purchases from Third-Party Sellers

Our direct website order support and return procedures apply to purchases made through the official Flourish website.

If you purchased a Flourish product through a physical store, distributor, marketplace, or third-party retailer, please contact the original seller for transaction-related assistance.

This does not exclude any legal responsibility that may apply to Flourish under Egyptian law.

7.3 Change-of-Mind Returns & Exchanges

Requests for returns or exchanges based on personal preference or a change of mind are handled according to applicable Egyptian consumer protection laws and our published Returns & Refunds Policy.

Any applicable legal conditions or exceptions will be respected.

Nothing in this section removes customers’ mandatory rights concerning defective, damaged, or non-conforming products.

7.4 Refund Processing

Where a refund is approved or legally required, it will be processed in accordance with applicable legal requirements and the relevant payment arrangements.

Customers may contact our support team with their order details to request assistance.

8. Product Storage & Proper Use

To maintain product quality and safety, customers should:

Follow all storage and usage instructions.
Observe product expiry dates.
Keep products away from unsuitable temperatures or storage conditions.
Avoid using products showing signs of contamination, damage, or deterioration.
Avoid altering, mixing, or repackaging products in ways that may compromise safety.

Any suspected product defect or unexpected adverse reaction should be reported through our official customer service channels.

9. Intellectual Property

All Flourish trademarks, logos, product names, photographs, designs, graphics, and original website content are owned by Flourish or their respective rights holders.

Unauthorized reproduction, distribution, modification, or commercial use of protected materials is prohibited except where permitted by law or authorized by the relevant rights holder.

10. Privacy & Personal Data

Flourish respects customer privacy and is committed to handling personal information in accordance with applicable data protection laws.

We may collect and process information necessary to:

Process and manage orders.
Arrange shipping and delivery.
Process payments.
Respond to customer inquiries.
Provide customer support.
Comply with legal obligations.

Where legally required, customer consent will be obtained for marketing communications or optional data processing.

Customers may opt out of marketing communications without affecting essential order-related notifications.

For further details, please refer to our Privacy Policy.

11. Website Use

By using our website, customers agree not to:

Engage in fraudulent or unlawful activities.
Attempt unauthorized access to our systems.
Interfere with website security or functionality.
Misuse or unlawfully reproduce website content.

Flourish may take reasonable and lawful measures to protect its website, customers, and business operations.

12. Limitation of Liability

Customers are responsible for following product instructions and providing accurate information when placing orders.

Nothing in these Terms & Conditions excludes or limits any liability, statutory warranty, or consumer protection right that cannot lawfully be excluded or limited under Egyptian law.

13. Changes to Terms & Conditions

Flourish may update these Terms & Conditions to reflect changes in our products, services, website operations, or applicable legal requirements.

Any updates will be published on our official website with a revised effective date.

Changes will not unlawfully affect rights already acquired by customers.

We encourage customers to review this page periodically.

14. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt, including applicable mandatory consumer protection requirements.

Customers retain the right to contact the competent Egyptian authorities or pursue any remedies available under applicable law.

15. Contact Us

If you have any questions about these Terms & Conditions, your order, or our products, please contact us through our official channels.

Flourish Egypt

Website: https://flourisheg.com/

Customer Service Email: info@flourisheg.com

Additional Email: flourishegypt@gmail.com

Orders & Shipping: 0110 012 5513

Wholesale Inquiries: 0115 215 9255

We are committed to providing a reliable shopping experience and assisting our customers with their inquiries.